Email & SMS after purchase
We plan, write, design and build automated messages for order updates, product onboarding, reorders and win-back.
Shopify retention partner
Become the brand customers choose again.
Product education, post-purchase journeys, support systems, loyalty and AI automation—built to help customers get more value from what they bought and give them a genuine reason to return.
Book a callWhat NoBiggie improves after the first order.
From customer communication and support to the systems that give people a reason to come back.
Customer support & recovery
We give the support team better customer context, ticket priorities, routing and recovery steps so service problems are less likely to cost a customer.
Loyalty & repeat purchases
We work with you to decide which offers and programs fit your products, customers and margins—such as loyalty, referrals, replenishment or subscription saves—then build what you approve.
AI systems & automation
We connect and automate work across the customer journey, including custom AI agents that make useful decisions and take approved action.
We turn one-time buyers into regulars.Planned, built and improved month to month →
Book a call
Could more customers be coming back?
For established Shopify brands with a real reason customers can purchase again.
Work directly with Kris.Ecommerce operator. Every engagement personally led.